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Manage Brand Contacts

Overview

Your Brand Contacts are the people you've identified at companies within your CM Hub network. Building a strong contact database helps you maintain relationships with brand representatives, keep contact information organized, and quickly identify the right person when you're ready to discuss a partnership. Brand Contacts are managed through the Reps table located within each company record.

Updated September 17, 2026 · 4 min read

Add a Brand Contact

You can manually add a Brand Contact directly from the Companies page.

To add a contact:

  1. Navigate to the Companies page.
  2. Locate the company associated with the contact.
  3. Click View under the Reps column.
  4. The Reps table will open.
  5. Click the blue button with the user and plus (+) icon.
  6. Enter the contact’s information.
  7. Save the contact.

You can add:

  • First name
  • Last name
  • Email address
  • Position / Job title

Only the contact’s first and last name are required to create the record. You can add or update the remaining information later.

Why Job Titles Matter

When available, add the Brand Contact’s position or job title.

Job titles can provide useful context about someone’s role within a company and help you determine whether they’re likely to be involved in influencer marketing, partnerships, public relations, social media, or other areas relevant to creator campaigns.

This becomes especially helpful when you have several contacts stored for the same company.

Add Contacts with the Chrome Extension

The CM Hub Chrome Extension allows you to quickly add Brand Contacts while prospecting on LinkedIn.

Instead of manually copying information between LinkedIn and CM Hub, you can import available contact information directly into your network.

Import a Brand Contact

  1. Visit the Brand Contact’s LinkedIn profile in Chrome.
  2. Open the CM Hub Chrome Extension from your browser toolbar.
  3. Sign in to your CM Hub account through the extension if prompted.
  4. Review the contact information displayed on the card.
  5. Click Export.

The contact will automatically be added to your CM Hub network.

Credit Cost

Each Chrome Extension export costs 1 credit.

Import a Contact and Company Together

You don’t need to manually create the company before importing a Brand Contact.

If you export a contact through the Chrome Extension and their associated company isn’t already in your CM Hub network, the extension can add both the Brand Contact and the company at the same time.

This makes it easy to build your network while prospecting without constantly switching between LinkedIn and CM Hub.

Update Existing Contacts with the Chrome Extension

The Chrome Extension can also help you enrich Brand Contacts you’ve already added to CM Hub.

For example, you may have originally created a contact using only their first and last name. Later, you can visit their LinkedIn profile and use the extension to add additional available information.

To enrich an existing contact:

  1. Visit the contact’s LinkedIn profile.
  2. Open the CM Hub Chrome Extension.
  3. Review the information displayed.
  4. Click Update.

The available information will be added to the existing Brand Contact record.

Edit a Brand Contact

As people change roles or you gather additional information, you can update their record at any time.

To edit a Brand Contact:

  1. Open the company’s Reps table.
  2. Select the Brand Contact you’d like to modify.
  3. Click Edit.
  4. Update the appropriate fields.
  5. Save your changes.

Keeping contact information current helps maintain an accurate and useful brand network.

Delete a Brand Contact

If you no longer need a Brand Contact, you can permanently remove them from your network.

To delete a contact:

  1. Open the company’s Reps table.
  2. Select the Brand Contact.
  3. Click the red trash button.
  4. Confirm the deletion when prompted.

Important: Contact Deletions Are Permanent

Deleting a Brand Contact is irreversible. Once the contact is deleted, CM Hub cannot recover the contact or their associated data.

Always verify that you no longer need the record or its historical information before deleting it.

Why This Matters

A valuable brand network isn’t just a list of companies—it’s a network of people and relationships.

Over time, your Brand Contacts can become one of the most valuable resources in your creator business. A representative you meet during one campaign may become the person you contact for another opportunity months later, or they may move to another company and become a valuable relationship there.

Maintaining your Brand Contacts helps you:

  • Remember who you’ve communicated with.
  • Identify contacts at companies you’d like to work with.
  • Keep emails and job titles organized.
  • Build long-term professional relationships.
  • Reduce the amount of prospecting required for future outreach.
  • Maintain a growing network throughout your creator career.

Tips

  • Add job titles whenever they’re available so you can quickly understand each contact’s role.
  • Use the Chrome Extension while prospecting on LinkedIn to save time entering information manually.
  • Update contacts when you learn they’ve changed roles or companies.
  • Periodically review older contacts to keep your network accurate.
  • Avoid deleting contacts simply because they’re no longer your primary point of contact—the historical relationship may still be valuable.