Chat With Your Campaign Manager
For Deals managed by CM Hub, you can communicate directly with your assigned Campaign Manager from the Deal page.
Your Campaign Manager will use this chat as the primary way to share updates, answer questions, and communicate important information about your campaign.
Access the Chat
On desktop, the Campaign Manager chat is automatically displayed on the Deal page.
On mobile, tap the chat icon near the top of the Deal page to open the conversation.
From there, you can communicate directly with your Campaign Manager without needing to manage a separate email thread.
Share Campaign Files
The chat isn’t limited to text messages. You can also share files and other campaign materials with your Campaign Manager.
For example, you may use the chat to share:
- Scripts
- Images
- Concept notes
- Creative ideas
- Campaign-related files
Keeping these conversations and files within the Deal makes it easier for both you and your Campaign Manager to reference information throughout the campaign.
Stay Up to Date
When your Campaign Manager sends you a new message, CM Hub will notify you through:
- In-app notifications
- Email notifications
This helps ensure you don’t miss important campaign updates, questions, or requests.
Tip: Check Campaign Manager messages promptly. Brand campaigns often operate on tight timelines, and responding quickly can help keep your deliverables and approvals on schedule.
Delete a Chat Message
If you need to remove a message you’ve sent:
- Click or tap the message.
- Click the trash icon next to the message.
- Confirm the deletion when prompted.
Important: Deleted Messages Are Removed for Everyone
When you delete a chat message, it is permanently removed from the conversation. Neither you nor your Campaign Manager will be able to view the deleted message afterward.
Make sure you no longer need the message or information it contains before deleting it.
Sign Your SOW
For campaigns managed by the CM Hub team, you’ll be required to sign a Statement of Work (SOW).
Your SOW confirms that you agree to the campaign details and that you’ll complete the agreed-upon deliverables for the specified compensation.
Before signing, carefully review the information to make sure it accurately reflects your understanding of the campaign.
This may include details such as:
- Deliverables
- Compensation
- Campaign requirements
- Important dates
- Other agreed-upon terms
Once everything looks correct, sign the SOW to confirm your participation in the campaign.
What Happens if the Campaign Changes?
Campaign details can sometimes change after an SOW has been created.
If changes require an updated SOW, the previous version will be removed and a new version will be made available for you to review and sign.
Always review the updated SOW before signing to make sure you understand and agree to the revised campaign details.
Important
Signing an SOW confirms your agreement to complete the campaign under the terms presented, but it does not guarantee that the brand won’t later cancel the campaign.
If a brand decides to cancel, your Campaign Manager will notify you as soon as possible and provide any relevant information about the cancellation.
Store Your Creative Brief
The Creative tab gives you a central location to store the campaign’s creative brief.
Instead of searching through old emails or downloaded files when you need to double-check a requirement, you can return to the Deal and quickly reference the brief.
Your creative brief may contain important information about:
- Content requirements
- Brand messaging
- Talking points
- Required products or features
- Creative direction
- Do’s and don’ts
- Submission requirements
We recommend reviewing the creative brief before creating your content and again before submitting your final draft.
Creative Briefs for Deals You Manage
For Deals you’re managing yourself, you can upload and manage the creative brief directly from the Creative tab.
If you need to replace or remove the brief, you can delete it.
Important: Creative Brief Deletions Are Permanent
Deleted creative briefs cannot be recovered. Make sure you have another copy or no longer need the file before deleting it.
Creative Briefs for CM Hub-Managed Deals
For Deals managed by a CM Hub team member, the creative brief is managed for you.
You’ll be able to view the brief, but you won’t be able to delete or modify it.
If you have questions about the creative requirements, send your Campaign Manager a message using the Deal’s chat.
This helps ensure both you and your Campaign Manager are working from the same campaign instructions.
Store Your Contract
The Contract tab gives you a dedicated location to keep your campaign agreement alongside the rest of your Deal information.
After using Sasha to review a contract, you can upload and store the agreement directly within the associated Deal.
This allows you to easily return to the contract later if you need to confirm:
- Compensation
- Deliverables
- Usage rights
- Exclusivity
- Payment terms
- Other contractual requirements
Keeping the agreement connected to the Deal means you don’t have to search through your computer or inbox whenever you need to reference it.
Replace a Contract
If you receive a revised agreement, you can delete the previous contract and upload the new version.
Important: Contract Deletions Are Permanent
Once a contract has been deleted from CM Hub, it cannot be recovered.
Make sure you have another copy of the agreement before deleting it, especially when replacing an older version with a revised contract.
Access Your SOW for CM Hub-Managed Deals
For Deals managed by the CM Hub team, your signed SOW will remain available from the Contract tab.
You can return to this tab whenever you need to review the campaign terms you agreed to.
This gives you a permanent location within the Deal to reference your SOW throughout the campaign.
Use Your Deal as Your Campaign Workspace
As your campaign progresses, return to the Deal whenever you need information about the partnership.
For a CM Hub-managed campaign, your workflow may look something like:
Review Deal → Sign SOW → Review Creative Brief → Chat With Campaign Manager → Create Content → Reference Campaign Requirements → Complete Campaign
For a Deal you’re managing yourself, you can use the same workspace to keep your Deal details, Creative Brief, and Contract organized in one place.
The goal is simple: everything you need to manage the campaign should be easy to find from the Deal.
Tips
- Use Campaign Manager chat as your primary communication channel for CM Hub-managed Deals.
- Keep in-app and email notifications enabled so you don’t miss Campaign Manager messages.
- Review your SOW carefully before signing.
- Review the Creative Brief before creating content and again before submitting your draft.
- Store your final contract in the Contract tab so it’s easy to reference later.
- Be cautious when deleting messages, Creative Briefs, or contracts because deleted information cannot be recovered.